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Kto stoi za Prodigą?

Dostawcą odpowiedzialnym za Prodigę jest Nutrinor AS — norweska firma zajmująca się bezpośrednią sprzedażą suplementów diety konsumentom. Naszą ambicją jest zapewnienie lepszego zdrowia każdej osobie poprzez oferowanie najwyższej jakości produktów zdrowotnych o udokumentowanym działaniu.

Prodiga to opracowany w Norwegii suplement diety zawierający bezpieczne i czyste składniki, które zostały dokładnie przebadane. Możemy zagwarantować, że nasze produkty zawierają dokładnie to, co znajduje się w deklaracji jakościowej i ilościowej. Używamy wyłącznie składników spełniających surowe wymagania UE dotyczące jakości i skuteczności. Wszystkie produkty wytwarzane są zgodnie z restrykcyjnymi procedurami i Dobrymi Praktykami Produkcyjnymi (standard GMP).

Wszystkie gotowe produkty są wysyłane do analizy w jednej z wiodących światowych firm analitycznych w celu dalszej kontroli jakości.

Bycie naszym klientem jest proste

Kiedy kupujesz produkt bezpośrednio od nas, unikamy kosztownych pośredników i możemy utrzymać niskie ceny pomimo wysokich wymagań jakościowych dotyczących składników i metod produkcji. W regularnych odstępach czasu będziesz otrzymywać nowe dostawy świeżych suplementów diety prosto do domu – nigdy ich nie zabraknie i nigdy nie będziesz musiał składać ponownego zamówienia. Subskrypcja nigdy nie wiąże się z żadnym okresem zobowiązania ani z obowiązkiem zakupu. Chcemy, aby bycie naszym klientem było proste!

Kundesenter

Er det noe du lurer på, kan du ta en prat med våre hyggelige servicearbeidere på telefon: 47 64 10 57 eller på e-post: kundeservice@prodiga.no
Åpningstidene på kundesenteret er mandag til fredag fra kl. 08-16.

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Nutrinor AS © 2022

Terms of purchase

 Introduction

This purchase is governed by the conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act. The laws are available at www.lovdata.no. The terms of this agreement are not to be understood as any limitation of statutory rights but set out the parties’ most important rights and obligations for this sale.

  1. The Agreement

This agreement consists of these terms and conditions of sale, information provided in the ordering of goods and any separately agreed terms. In the event of any conflict between these information sources, what is agreed between the parties will take precedence, as long as what is agreed does not conflict with any relevant legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between sellers and consumers.

  1. The parties

The seller is:

Nutrinor AS, 

Bjørumsvegen 15, 4855 Froland

kundeservice@prodiga.no

+47 476 41 057

Organization number: 927 657 112

The buyer is the consumer who places the order and is referred to as the buyer throughout this document.

  1. Price

The first shipment (trial package) included in the subscription cost of 278 Norwegian Kroner (NOK) including shipping (equivalent to apprximately 30 days of product). After the trial package, every three months you will receive approximately 3 months of product at a cost of 699 NOK (shipping is included in this price).

This price includes value added tax (VAT) and any other fees and charges that the state deems applicable. Prices apply until a change occurs. The trial package is an introductory offer and cannot be exploited unfairly, as it is intended as an offer for new customers only.

  1. Conditions of the agreement

You must be 18 years old to purchase our goods. You cannot order from us if you are under 18 years of age. If you are under 18, a parent or legal guardian must order on your behalf.

The agreement is binding for both parties when the buyer has sent his order to the seller.

When we receive your first order, we will send you an order confirmation to the email address which you provide to us. Please keep your order confirmation until you have received the item.

  1. Payment

The seller can demand payment for the good(s) at the time it is shipped from the seller to the buyer.

Good(s) are paid for by the Buyer with an invoice that is issued when the item is shipped. Payments must be made within 21 days from the date the invoice is sent. The payment deadline will be noted on the invoice.

  1. Subscriptions

When ordering, the Buyer enters into a subscription agreement for the desired product, at a price and delivery interval as described before ordering. The buyer can pause, change, or terminate the agreement via the seller’s customer service department. If the Buyer needs to make any changes to the subscription before the next shipment, this must be done before the specified next shipment date which is noted on the invoice.

The notice period for cancellation of sample packages is normally 7 days before shipment. On regular subscription shipments, the notice period for termination is 14 days before shipment. This is because each shipment must be packed in storage prior to dispatch. The date of shipment is indicated on the invoice.

  1. Delivery

Delivery takes place when the buyer, or his representative, has received the good(s).

Delivery takes place via Posten Norge (The Norwegian Postal Service) and the good(s) will normally arrive within 3-8 calendar days of ordering.

If no delivery time is provided when the order is placed, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order was placed by the customer. The good(s) must be delivered to the address given in the order to the buyer.

  1. Returns

When ordering goods in a subscription, the right of cancellation only applies to the first shipment, as described in clause 10.

Subsequent items in the subscription are identical (uniform) and the right of return does not apply. Termination of subscriptions with regular shipments must be made as described in clause 6.

  1. Risk Transfer

The risk for the good(s) passes to the buyer when he, or his representative, has had the goods delivered in accordance with clause 6.

Please read the information leaflet included in the shipment as well as the information on the product packaging carefully with regard to the recommended dosages etc.

  1. Cancellation

Cancellation is only permitted on the first shipment. As per relevant legislation, you have the right to cancel and return this purchase within 14 calendar days of receiving the good(s).

The buyer must notify the seller of using their cancellation rights within 14 calendar days of receiving the goods.

The buyer has the burden of proof that the cancellation right has been exercised. This notification should therefore be made in writing (cancellation form/return form, e-mail or letter).

When using this right, the goods must be returned to the seller without undue delay and no later than 14 calendar days from when the cancellation notification was given to the seller. The buyer is liable for the direct shipping and handling cost of returning the good(s).

  1. Defects – A buyer’s rights and deadlines for complaints

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to submit a claim for the defect. A buyer has always been deemed to have complained in sufficient time if it a claim is submitted within 2 months from the time the defect was discovered or should have been discovered.

  1. Conflict Resolution

Complaints must be addressed to the seller within a reasonable time, as per clauses 9 and 10. The parties must try to resolve any disputes amicably.

  1. Limitations of Liability

Nutrinor AS does not take responsibility for incorrect use of our products. Always follow the instructions provided on the product packaging.

Privacy Policy

Nutrinor AS protects your privacy. The trust of our visitors and customers is the most valuable resource we have, and Nutrinor AS therefore bases its business on this privacy policy, which has been drawn up in accordance with the requirements of the Personal Data Act. The privacy policy explains how Nutrinor AS collects and uses your personal data. This declaration also describes your rights vis-à-vis Nutrinor AS and how you can make use of these. If you have any questions about this privacy policy or about the processing of your personal data, you can contact Nutrinor AS. It is important that you familiarize yourself with and understand the privacy policy and how you can determine the use of your personal data.

This privacy policy applies to all information collected via Prodiga’s website (https://prodiga.no). In addition to this policy, the terms and conditions for purchases at https://prodiga.no also apply.

Who is responsible for your personal data?

Nutrinor AS org. no. 927 657 112 with Address: PB19, Bjørumsvegen 15, 4820 Froland is responsible for the processing of your personal data.

What personal data does Nutrinor AS process?

Personal information that you may provide to Nutrinor AS: You may provide Nutrinor AS with information about yourself in several ways, such as when purchasing items in one of our stores, when visiting or purchasing items at https://prodiga.no or when contacting Nutrinor AS customer service.

Personal and contact information such as your name, date of birth, gender, invoice number, delivery address, e-mail address, telephone number, account information, payment information (Note: NOT credit or debit card numbers or CVC codes), invoice information, etc.

Personal information that Nutrinor AS collects about you: When you use Nutrinor AS’ services, such as your purchase history at one of Nutrinor’s stores, when purchasing or visiting https://prodiga.no or when you contact Prodiga’s Customer Service.

Name, date of birth, billing and delivery address, email address, telephone number, etc.;

Information about goods and/or services that you have shown an interest in at https://prodiga.no through searching and clicking;

Information if an e-mail from Nutrinor AS is opened and what you click on in the e-mail;

Your orders and purchase history as a customer, member or visitor;

Calls, e-mail, online chat histories or inquiries via social media to https://prodiga.no customer service;

Information about your use of Nutrinor AS’ services, such as response time for pages, download errors, how you opened or left the site;

Results from customer satisfaction or market surveys;

Device information such as IP address, language settings, geographical information about the device and browser settings.

Personal information that Nutrinor AS collects from third parties: In some cases, Nutrinor AS uses information received from other sources, such as when updating address information from an external address provider. Furthermore, advertising networks, measurement tools or third parties are used which help us (or them) to understand user behavior and preferences. For example, an advertising agency can give Nutrinor AS information about what happened after a user clicks on an advertisement, such that Nutrinor AS can measure the effectiveness of our advertisements and make them more relevant to you as a customer.

Purpose and legal basis for the processing of sensitive personal data

Nutrinor AS processes personal data about you in order to carry out its agreement with you, or to carry out tasks in accordance with your wishes before an agreement is made:

To confirm your identity and verify your personal and contact details;

To manage your orders and your customer relationship, i.e. to provide you with information regarding products and services from Nutrinor AS;

To send general offers and direct marketing in accordance with the membership terms and conditions.

To provide you with a personalized experience, attractive offers and communications that are relevant to you, in accordance with the membership terms and conditions.

To carry out analysis of information to improve the user experience

Nutrinor AS processes personal data about you in accordance with the following legal obligations:

To comply with relevant legislation and fulfill our legal obligations (i.e., requirements in the Bookkeeping Act (bokføringsloven), product liability, consumer protection legislation and requirements for the protection of personal data in IT systems);

To prevent information misuse, such as fraud and identity theft.

Nutrinor AS processes personal data about you based on a balancing of interests for the following purposes:

To be able to send offers and carry out direct marketing, both general marketing and personalized marketing;

For customer and market analyses, as well as to be able to improve and strengthen our services to you;

Provide customer service and assistance that you require in relation to our Services;

To handle and enable participation in any competitions and events;

To be able to evaluate, develop and improve our company’s services, products and system for the customers in general;

To prevent misuse of our service, to prevent illegal logins and to prevent and report crimes against the company.

When you provide your personal information when ordering, this is used to handle your specific request. We will also use the information to communicate with you and customize our service(s). We may contact you by telephone, e-mail, and letter unless you have informed us that you do not wish to be contacted. At the end of the customer relationship, we will continue to store your name, address, e-mail address, telephone number and purchase history in order to contact you by telephone, e-mail, or addressed mail with offers and news about our products that we believe may be of interest to you, unless you have asked us not do this via our customer service.

Nutrinor AS or a third party’s legitimate interest in processing personal data about you is a balance of interests which includes:  being able to offer you a better customer experience and provide various services such as customized offers and communication. Additionally, Nutrinor AS must be able to analyze how our services are used in order to make improvements for you as a customer. Furthermore, safety is a legitimate concern for Nutrinor AS.

Nutrinor AS also processes your personal data with the aim of securing your identity and updating the membership register with your postal address. Using personal data to secure your identity is the only guarantee to ensure that documents of value, e.g. rebates or bonus checks, do not end up in the wrong hands, but are used by the right person.

If you do not provide your personal information to Nutrinor AS, we will not be able to carry out the agreement with you or fulfill ANY of Nutrinor AS’ obligations towards you.

Who can access your personal data?

Nutrinor AS may release or share your personal data with selected third parties as follows. We take reasonable technical, organizational and legal security precautions in accordance with data protection legislation to ensure that your personal information is handled securely where it is transferred or shared with a third party.

System operators for CRM system and task management . To be able to handle personal information needed to manage the customer relationship and to be able to reach out with offers to Nutrinor AS’s customers.

Sub-contractors handling address information and delivery. Nutrinor AS uses external sub-contractors for shipping and handling as well as updating of your address information. All sub-contractors used operate within the distribution/logistics trade.

Partners who handle payments. To handle payments made by Nutrinor AS’ customers, external partners are used to ensure that a fast and secure payment takes place.

Partners who handle marketing. Nutrinor AS uses external partners are used to handle marketing via telephone, email or direct messaging (i.e. social media messaging tools).

Transfer. Nutrinor AS may share your information with third parties:

In cases where Nutrinor AS sells or buys businesses or services, Nutrinor AS may release personal data to a potential seller or buyer of such businesses or services.

If Nutrinor AS or a significant part of Nutrinor AS’s business is acquired by a third party, your personal data may be shared.

What Nutrinor AS will not do with your personal data: Nutrinor AS will not sell information to a third party without your consent.

How does Nutrinor AS process your personal data?

Nutrinor AS and their suppliers and partners will, as a general rule, process personal data within the EU/EEA area. Your personal data will not be processed outside the EU/EEA area unless there is a decision from the European Commission stating that the third country in question complies with an adequate level of security or has introduced sufficient security measures to ensure that your rights are protected.

How long does Nutrinor AS process your personal data?

Nutrinor AS processes your personal data for as long as it is necessary to carry out our contractual obligations to you, and as long as it is necessary as per the statutory storage period. If Nutrinor AS processes your data for purposes other than our contractual obligations (e.g. to fulfill the requirements set out in accounting or consumer protection legislation), this will only be done for as long as is necessary and for that respective purpose. In cases where Nutrinor AS processes your personal data as a balance of interests, you have the right to object to this processing.

In accordance with current legislation, Nutrinor AS has the right to store your contact details for direct marketing purposes for a period after your purchase or after the agreement between us has expired. The agreement period will depend on what is included in our agreement with you. Nutrinor AS may therefore store your contact details in order to send you offers via direct marketing during the period in question, in accordance with applicable privacy legislation, the Marketing Act and practice.

If you have given consent to receive direct marketing, Nutrinor AS will process personal data registered for direct marketing until you unsubscribe or notify Nutrinor AS that you no longer wish to receive direct marketing. You can do this by contacting Nutrinor AS’ customer service.

We can keep your personal data longer than stated above to the extent that Nutrinor AS is obliged to in accordance with laws, regulations or authority decisions.

How does Nutrinor AS protect your personal data?

Nutrinor AS takes the technical and organizational security measures required by law to ensure that your personal data is not manipulated, lost or destroyed, or that unauthorized persons gain access to it. Our security routines change in line with the development and improvement of technology.

Your rights

In accordance with current privacy legislation, you have the right to access the information about you that Nutrinor AS processes. Examples of such information depends on which categories and what specific personal data Nutrinor AS processes, and for which purposes Nutrinor AS will use this. You also have the right to demand correction of incorrect personal data.

You have the right to request the deletion or restriction of your personal data, as well as to raise objections to Nutrinor AS’s processing of them. However, these rights are not absolute: examples of exceptions to the right to deletion are in cases where personal data is necessary for compliance with the objectives, or if there is a legal obligation which means that Nutrinor AS must take care of this personal data. In order for Nutrinor AS to be able to continue processing information after an objection, Nutrinor AS must document that their legitimate interests outweigh your interest in the information not being processed.

In addition, you may, in certain cases, have the right to have the personal data you have provided to Nutrinor AS delivered in a structured, commonly used and machine-readable format. You will also have the right to transfer this data to another data controller.

You also have the right to object at any time to the processing of your personal data for any general and personalized direct marketing and customer analysis.

All communication and all measures taken by Nutrinor AS regarding your rights must be done free of charge. In the event of obviously unfounded or unreasonable demands, Nutrinor AS reserves the right to either demand a reasonable fee that covers the administrative costs for the delivery of the information or to take the required measures or not to meet the demand.

If you should have objections regarding Nutrinor AS’s processing of your personal data, you have the right to complain to the Norwegian Data Protection Authority or another appropriate authority that supervises the company’s handling of personal data.

Nutrinor AS use of cookies and similar technologies

Nutrinor AS uses cookies and similar tracking technologies to deliver a tailored and adaptable online experience, and to improve your user experience of Nutrinor AS services. Nutrinor AS uses cookies on https://prodiga.no and in its services. We will now explain how Nutrinor AS uses cookies and which choices you can make regarding these.

What are cookies/digital tracking technologies?

Cookies are small text files consisting of letters and numbers that are sent from our web server and stored on your browser or device. Nutrinor AS uses different types of cookies:

Session cookies are random cookies that are deleted when you close your browser or switch off your device.

Persistent cookies remain on your computer until you remove them or they expire.

First-party cookies are determined by the website you visit.

Third-party cookies are determined by a third-party website. At Nutrinor AS, these are primarily used for analysis (i.e. Google Analytics)

Similar tracking techniques are any techniques that store information on your browser or in your device in a similar way to cookies.

Use of Google Analytics

As part of our marketing, Nutrinor AS analyzes information relating to how you use https://prodiga.no and your activity on Nutrinor AS’ social media pages. For example, with the help of Google Analytics, we can analyze your behavior with the aim of creating more relevant advertisements and offers for you, as well as developing Nutrinor AS’ products and services. Additionally, Google Analytics is used to evaluate the use of https://prodiga.no for services related to website activity and internet usage.

Why does Nutrinor AS use cookies?

The cookies that Nutrinor AS uses try to improve the services that Nutrinor AS offers to you. Some of Nutrinor AS’s services need cookies to work correctly, while others improve the services for you. Nutrinor AS uses cookies for global analytical information about your use of Nutrinor AS services. Nutrinor AS uses cookies to preserve functional settings such as language and other information. Nutrinor AS uses cookies that also enable Nutrinor AS to offer you relevant marketing information.

The possibility to control the use of cookies

Your browser or device allows you to change the settings for the use and scope of cookies on your device. Go to your browser or device settings to learn more about this. Examples of what you can change include blocking all cookies, accepting only first-party cookies, and deleting cookies when you close the browser. Please note that certain services may not work if you block or remove cookies.

Changes to provisions in this privacy policy

Nutrinor AS reserves the right to change this privacy policy. Changes to the terms of this policy will be announced at https://prodiga.no one month before any such changes come into force. Current terms and conditions are always available at https://prodiga.no.

Nutrinor AS contact details

If you have questions regarding Nutrinor AS handling of your personal data or wish to exercise any of the rights you have regarding Nutrinor AS handling of your personal data, please contact Nutrinor AS at the address given below. If you do not want mailings or other communications, you as a customer can unregister at any time by contacting customer service. You can also unsubscribe using the same communication method that Nutrinor AS uses in communicating with you.

Address: PB19, Bjørumsvegen 15, 4820 Froland

E-mail: kundeservice@prodiga.no

We have updated the privacy policy in accordance with the EU’s new legislation. When you use https://prodiga.no, you agree to us using cookies to improve the user experience. read more

About tracking technology/cookies

Nutrinor AS uses cookies and similar tracking technologies to deliver a tailored and adaptable online experience, and to improve your user experience of Nutrinor AS services. Nutrinor AS uses cookies on https://prodiga.no and in its services. We will now explain how Nutrinor AS uses cookies and which choices you can make regarding these.

What are cookies/digital tracking technology?

Cookies are small text files consisting of letters and numbers that are sent from our web server and stored on your browser or device. Nutrinor AS uses different types of cookies:

Session cookies are random cookies that are deleted when you close your browser or switch off your device.

Persistent cookies remain on your computer until you remove them or they expire.

First-party cookies are determined by the website you visit.

Third-party cookies are determined by a third-party website. At Nutrinor AS, these are primarily used for analysis (i.e. Google Analytics)

Similar tracking techniques are any techniques that store information on your browser or in your device in a similar way to cookies.

Interest-based advertising and marketing from general advertising companies.