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Terms of purchase

Introduction

This purchase is governed by the conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act. The laws are available at www.lovdata.no. The terms of this agreement are not to be understood as any limitation of statutory rights but set out the parties’ most important rights and obligations for this sale.

The Agreement

This agreement consists of these terms and conditions of sale, information provided in the ordering of goods and any separately agreed terms. In the event of any conflict between these information sources, what is agreed between the parties will take precedence, as long as what is agreed does not conflict with any relevant legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between sellers and consumers.

The parties

The seller is:

Nutrinor AS,

Bjørumsvegen 15, 4855 Froland

kundeservice@prodiga.no

+47 476 41 057

Organization number: 927 657 112

The buyer is the consumer who places the order and is referred to as the buyer throughout this document.

Price

The first shipment (trial package) included in the subscription cost of 278 Norwegian Kroner (NOK) including shipping (equivalent to apprximately 30 days of product). After the trial package, every three months you will receive approximately 3 months of product at a cost of 699 NOK (shipping is included in this price).

This price includes value added tax (VAT) and any other fees and charges that the state deems applicable. Prices apply until a change occurs. The trial package is an introductory offer and cannot be exploited unfairly, as it is intended as an offer for new customers only.

Conditions of the agreement

You must be 18 years old to purchase our goods. You cannot order from us if you are under 18 years of age. If you are under 18, a parent or legal guardian must order on your behalf.

The agreement is binding for both parties when the buyer has sent his order to the seller.

When we receive your first order, we will send you an order confirmation to the email address which you provide to us. Please keep your order confirmation until you have received the item.

Payment

The seller can demand payment for the good(s) at the time it is shipped from the seller to the buyer.

Good(s) are paid for by the Buyer with an invoice that is issued when the item is shipped. Payments must be made within 21 days from the date the invoice is sent. The payment deadline will be noted on the invoice.

Subscriptions

When ordering, the Buyer enters into a subscription agreement for the desired product, at a price and delivery interval as described before ordering. The buyer can pause, change, or terminate the agreement via the seller’s customer service department. If the Buyer needs to make any changes to the subscription before the next shipment, this must be done before the specified next shipment date which is noted on the invoice.

The notice period for cancellation of sample packages is normally 7 days before shipment. On regular subscription shipments, the notice period for termination is 14 days before shipment. This is because each shipment must be packed in storage prior to dispatch. The date of shipment is indicated on the invoice.

Delivery

Delivery takes place when the buyer, or his representative, has received the good(s).

Delivery takes place via Posten Norge (The Norwegian Postal Service) and the good(s) will normally arrive within 3-8 calendar days of ordering.

If no delivery time is provided when the order is placed, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order was placed by the customer. The good(s) must be delivered to the address given in the order to the buyer.

Returns

When ordering goods in a subscription, the right of cancellation only applies to the first shipment, as described in clause 10.

Subsequent items in the subscription are identical (uniform) and the right of return does not apply. Termination of subscriptions with regular shipments must be made as described in clause 6.

Risk Transfer

The risk for the good(s) passes to the buyer when he, or his representative, has had the goods delivered in accordance with clause 6.

Please read the information leaflet included in the shipment as well as the information on the product packaging carefully with regard to the recommended dosages etc.

Cancellation

Cancellation is only permitted on the first shipment. As per relevant legislation, you have the right to cancel and return this purchase within 14 calendar days of receiving the good(s).

The buyer must notify the seller of using their cancellation rights within 14 calendar days of receiving the goods.

The buyer has the burden of proof that the cancellation right has been exercised. This notification should therefore be made in writing (cancellation form/return form, e-mail or letter).

When using this right, the goods must be returned to the seller without undue delay and no later than 14 calendar days from when the cancellation notification was given to the seller. The buyer is liable for the direct shipping and handling cost of returning the good(s).

Defects – A buyer’s rights and deadlines for complaints

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to submit a claim for the defect. A buyer has always been deemed to have complained in sufficient time if it a claim is submitted within 2 months from the time the defect was discovered or should have been discovered.

Conflict Resolution

Complaints must be addressed to the seller within a reasonable time, as per clauses 9 and 10. The parties must try to resolve any disputes amicably.

Limitations of Liability

Nutrinor AS does not take responsibility for incorrect use of our products. Always follow the instructions provided on the product packaging.

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